Privacy Policy

1. Who we are

This website, wpallsupport.com, is run by WP All Support (“we”, “us”, “our”), a WordPress development, maintenance and support company based at Ahmedabad, Gujarat, India.

This Privacy Policy explains what personal data we collect, why we collect it, how we protect it and the choices you have. It applies to this website, our enquiry forms and WhatsApp/email communication, and the services we provide to clients.

2. Information we collect

Information you give us

• Enquiry and quote forms: your name, email, phone/WhatsApp number, company, website URL, budget range and the details of your request.
• Communication: messages you send us by email, WhatsApp, phone, Slack or video call.
• Client account and billing details: billing name and address, GST number (if any) and invoice history. Payments are processed by our payment providers (Razorpay / PayPal / Stripe); we do not store your full card or bank details.
• Job applications: your CV and details you share when applying through our Careers page.

Information collected automatically

• Usage data: pages visited, time on site, referring website, browser, device type and approximate location (city or country), collected through cookies and analytics tools.
• Technical data: IP address and server logs, used for security and to prevent spam and abuse.

Website access you give us as a client

To maintain, fix or develop your website we may receive login details for WordPress, hosting, FTP/SFTP, domain or other services. We use this access only to perform the agreed work. See section 6 for how we handle data on your website.

3. How we use your information

We do not use your personal data for automated decision-making or profiling, and we never sell your personal data.

4. Cookies and analytics

We use cookies to make this website work and, with your consent, to understand how visitors use it. These may include:

• Essential cookies: needed for security, forms and remembering your cookie choice.
• Analytics cookies: Google Analytics, which help us see which pages are useful.
• Embedded content: videos, maps or chat widgets from third parties may set their own cookies.

You can change your cookie choices at any time using the cookie banner or your browser settings. Blocking some cookies may affect how the website works.

5. Who we share your information with

We share personal data only when needed to run our business, and only with providers who protect it:

• Service providers: website hosting, email and workspace tools, project management, payment processing, accounting and analytics providers.
• Team members and contractors working on your project, under confidentiality obligations.
• Authorities when required by law, or to protect our rights, clients or the public.
• Agency partners: if you are the client of an agency we work with on a white-label basis, we share information only with that agency.

6. Data on your website when we work for you

When we build, maintain or fix your website, we may be able to see personal data stored on it, such as your customers’ orders, form entries or user accounts. In this case you are the data controller and we act only as a data processor on your instructions. We:

• access and use that data only to perform the agreed work;
• never copy it for our own purposes or share it with anyone else;
• keep backups and access credentials secure, and delete temporary copies when the work is complete;
• sign a data processing agreement or NDA on request.

7. How long we keep your data

• Enquiries that do not become projects: up to 24 months, then deleted.
• Client project and communication records: for the length of our relationship plus 3 years.
• Invoices and tax records: as long as Indian tax law requires, currently 8 years.
• Website access credentials: removed or revoked when a project or care plan ends.
• Job applications: up to 12 months unless you ask us to delete them sooner.

8. How we protect your data

We use reasonable technical and organisational measures to protect your data, including HTTPS encryption, access limited to team members who need it, secure password management, two-factor authentication where available, and regular updates and backups. No system is completely secure, but we work to protect your information and will notify you and the relevant authorities of a data breach where the law requires.

9. International transfers

We are based in India and some of our service providers store data in other countries, such as the United States or the European Union. When personal data is transferred outside your country, we use providers with appropriate safeguards, such as standard contractual clauses where required.

10. Your rights

Depending on where you live, including under India’s Digital Personal Data Protection Act, 2023 and, for visitors in the EU/UK, the GDPR, you have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• ask us to delete your data;
• withdraw consent at any time (this does not affect processing already done);
• object to or restrict certain processing, and request a copy of your data in a portable format (EU/UK);
• nominate another person to exercise your rights on your behalf (India);
• complain to your local data protection authority.

To use any of these rights, email info@wpallsupport.com. We will reply within 14 days.

11. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, please contact us and we will delete it.

12. Links to other websites

Our website may link to other websites, such as our plugin store, client websites or social media. We are not responsible for the privacy practices of other websites, so please read their policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed. For significant changes, we will let active clients know by email.

14. Contact and grievance officer

If you have any questions or concerns about this policy or your personal data, please contact our Grievance Officer:

Rahul Gandhi, Founder, WP All Support
Email: info@wpallsupport.com
Phone: +91 90997 88456
Address: Ahmedabad, Gujarat, India

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.