Welcome to WP ALL SUPPORT, your trusted partner in WordPress design, development, and maintenance. We appreciate your business and are committed to ensuring that you receive the best support possible. This Support Policy outlines the terms and conditions for the support services we provide to our valued clients.
We could revise the Support Policy at any time and from time to time you should review it to make sure that you are informed about any recent changes. This Support Policy is effective from 1 December 2023.
Should you have any concerns about this Policy or do not accept it, please get in touch with us before using the Website.
Scope of Support
Our support services cover issues related to the design, development, and maintenance of WordPress websites created by WP ALL SUPPORT. This includes assistance with theme functionalities, plugin compatibility, and general troubleshooting. We provide Support Services in English, only through our Support System. Please refrain from posting in foreign languages.
Support Channels
We provide support exclusively via email. Our dedicated support team is ready to assist you with any queries or issues you may encounter. Please send your support requests from our support portal, and our team will respond within the designated support hours.
Support Hours
Our support team operates during regular business hours, Monday – Friday, from 10:00 AM to 7:00 PM IST. Please note that support requests received outside these hours will be addressed promptly during the next available support window.
Response Time
We understand the importance of timely assistance. Our goal is to respond to all support requests within 24 hours during regular business hours and within 48 hours during weekends. However, response times may vary based on the complexity of the issue and the number of incoming requests.
Support Process
When you submit a support request via our support portal, our team will follow a structured process to address your concerns:
- Ticket Submission: Submit your support request to support portal.
- Ticket Acknowledgment: You will receive an acknowledgment email confirming the receipt of your request.
- Issue Assessment: Our support team will review and assess the reported issue.
- Resolution: We will work diligently to provide a solution or workaround for the reported issue.
- Closure: Once the issue is resolved, we will notify you and consider the support ticket closed.
Exclusions
Our support services do not cover the following:
- Third-party themes or plugins or solutions not developed by WP ALL SUPPORT.
- Customizations made by parties other than WP ALL SUPPORT.
- Server-related issues not directly related to our WordPress design or development work.
Premium Support
For clients seeking expedited support or assistance with services beyond the scope of our standard support, we offer premium support packages. Please contact info@wpallsupport.com for more information on premium support options.
Conclusion
Thank you for choosing WP ALL SUPPORT for your WordPress design, development, and maintenance needs. We are dedicated to providing you with exceptional support to ensure the continued success of your online presence. If you have any questions or concerns regarding our support policy, please contact us at info@wpallsupport.com.
Free Support Wednesdays Policy
At WP ALL SUPPORT, we believe in supporting our clients and ensuring their WordPress websites run smoothly. To enhance our support services, we offer Free Support Wednesdays, during which our dedicated team of support providers will assess and assist with support tickets at no additional cost. This service is available every Wednesday.
Scope of Free Support
Free Support Wednesdays cover bug fixes and troubleshooting on your website. Our goal is to help as many clients as possible during these designated hours. While we are committed to providing valuable assistance, please note that free support is limited to addressing issues directly related to the functionality and performance of your website.
Exclusions
We want to be transparent about the limitations of our free support:
Custom Development Requests: Free support does not cover custom development requests or extensive customization requirements. If you have such needs, we encourage you to consider our maintenance or premium support packages.
How It Works
Ticket Submission:Submit your support request to support portal.
Assessment and Assistance: Our dedicated support team will assess the submitted tickets and provide assistance for bug fixes and troubleshooting during the 4-hour Free Support Wednesday window.
Resolution Timing: While we do not commit to resolving issues within the free support hours, our team will work efficiently to assist as many clients as possible. If you require expedited resolution, we recommend considering our premium support plans.
Premium Support and Maintenance Packages
For clients with custom development or specific customization needs, we offer premium support and maintenance packages. These packages provide prioritized support, faster response times, and dedicated assistance beyond the scope of our free support. To explore these options, please contact info@wpallsupport.com.
Conclusion
At WP ALL SUPPORT, we are dedicated to providing valuable support to our clients. Free Support Wednesdays are our way of giving back to the community and assisting with common issues. For more complex needs, consider our premium support or maintenance packages. We appreciate your understanding and look forward to helping you make the most of your WordPress website. If you have any questions, feel free to reach out to us at info@wpallsupport.com.
